Account Manager (US, AI)

Location: New York, United States

Compensation: $180k–$240k OTE, including base salary and uncapped commission.

Company

hirify.global provides AI agents for SMBs across phone, WhatsApp, web chat, email, and AI phone systems, serving more than 10,000 customers.

What you will do

• Own a portfolio of existing customer accounts across the full customer lifecycle, focusing on retention and expansion.
• Run review, discovery, QBR, upsell, and demo conversations; analyse usage and identify additional automation opportunities.
• Drive upgrades, add-ons, renewals, and expansion revenue against monthly and quarterly quotas.
• Support onboarding, product adoption, long-term satisfaction, and measurable customer outcomes.
• Maintain account plans, CRM data, pipeline visibility, and reliable revenue forecasts.
• Collaborate with Customer Success, Product, and Marketing while bringing structured market feedback to the team.

Requirements

• At least 1 year of experience in B2B SaaS sales, account management, or customer success.
• Experience with upselling, renewals, or expansion revenue across existing customers.
• Strong product and technology understanding; highly AI-savvy.
• Structured working style, ownership mindset, and customer focus.
• Native-level English and confidence in calls, reviews, and demos.

Nice to have

• Startup or scale-up experience.

Culture & Benefits

• Full-time position with ownership of a customer portfolio in a fast-scaling AI startup.
• Top equipment of choice and short decision-making paths.
• Close collaboration with Product, Marketing, and Customer Success.
• Uncapped commission structure.
• AI-native hiring process with human decision-making and equal-opportunity hiring.

Hiring process

• 15-minute recruiter introduction call.
• 45-minute content interview including a short case study.
• 20-minute conversation about culture, expectations, and details; submit a CV in English.