Learning & Instruction Lead, Academy (AI)

Location: Hybrid in San Francisco, New York City, or Washington, DC, United States

Salary: $171K–$252K plus equity

Company

OpenAI is an AI research and deployment company developing and safely deploying general-purpose AI products.

What you will do

• Define competencies and learning paths for Academy audiences, community trainers, and advisors; map content, identify gaps, and establish evidence of proficiency.
• Lead in-person and virtual workshops, hands-on labs, and Jams for learners with varied experience levels.
• Create polished curricula, presentations, interactive learning experiences, facilitator guides, and participant resources.
• Use AI in the design workflow to prototype, test, and refine accurate, accessible, and reliable training materials.
• Own assessments, credential requirements, train-the-trainer programs, and instructor coaching in collaboration with internal experts and external learning partners.
• Coordinate contributors and partners, launch and improve programs, and use learner feedback and product friction to guide updates.

Requirements

• Track record designing and delivering practical adult learning, customer education, technical enablement, or workforce training.
• Experience taking learning programs from design through launch and ongoing operation, including content, assessments, learner access, and external contributors.
• Exceptional live instruction skills, including engaging hands-on delivery, clear explanation of complex ideas, real-time adaptation, and troubleshooting.
• Confident use of ChatGPT and Codex to build, test, and refine demonstrations and learning resources, with sound judgment about accuracy and limitations.
• Strong learning design skills: translating audience needs into objectives, sequenced instruction, meaningful practice, and evidence of learning.
• Portfolio of polished training resources personally created and brought to delivery quality, demonstrating strong writing, visual judgment, instructional design, and attention to detail.
• Experience coaching instructors or partners and defining observable standards for teaching readiness and quality.
• Ability to distinguish beginner workshops from sessions requiring deeper engineering expertise and involve appropriate specialists.
• Ability to collaborate across content owners, product experts, program managers, and external partners while maintaining ownership and follow-through.

Nice to have

• Train-the-trainer programs, facilitator networks, or partner-led education experience.
• Experience with learning assessment, accessibility, localization, or delivery to nonprofit, small-business, education, and workforce audiences.
• Familiarity with APIs, agents, and evaluations for collaboration with technical instructors and builder-focused content.

Culture & Benefits

• Hybrid work arrangement in the United States.
• Work focused on expanding access to practical AI skills across community and professional contexts.
• Collaboration with Customer Education, Technical Success, Academy programs, partnerships, product experts, and external learning partners.
• Equal employment opportunity and reasonable accommodations for applicants with disabilities.
• Background checks are administered according to applicable law for US-based candidates.