Learning & Education Specialist (AI)

Location: San Francisco, CA or New York City, NY; hybrid policy requiring staff to be in one of the offices at least 25% of the time

Annual salary: $165,000–$210,000 USD

Company

Anthropic builds reliable, interpretable, and steerable AI systems intended to be safe and beneficial for users and society.

What you will do

• Maintain and continuously improve onboarding for new Product Support team members using feedback and outcomes.
• Program-manage continuing education initiatives by identifying training needs, developing curricula, and measuring effectiveness.
• Partner on product-release enablement so Support has the resources and knowledge needed for new products and features.
• Co-own the internal knowledge management strategy and improve access to shared expertise.
• Build feedback loops to identify where the team needs additional support or training.

Requirements

• 4+ years of experience in learning and development, enablement, support operations, or similar roles at a technology company.
• Data-driven approach to improving programs and measuring training effectiveness.
• Strong communication skills and ability to turn complex technical concepts into engaging learning experiences.
• Strong cross-functional collaboration skills, particularly with Product, Engineering, and Support.
• Proactive, solutions-oriented approach and excellent program management abilities.
• Comfort joining a small, growing team, building on existing programs, and shaping how the function operates.
• Ability to thrive in a fast-paced environment and adapt to evolving products and priorities.
• Passion for AI technology and helping others build their expertise.
• Bachelor’s degree or an equivalent combination of education, training, and experience; relevant field demonstrated through coursework, training, or professional experience.

Nice to have

• Background in instructional design or adult learning principles.
• Experience scaling or evolving onboarding or learning and development programs as a team grows.
• Experience with support or customer-facing teams.

Culture & Benefits

• Collaborative environment focused on high-impact AI research and trustworthy, steerable AI systems.
• Competitive compensation, flexible working hours, and an office-based hybrid arrangement.
• Generous vacation and parental leave.
• Optional equity donation matching and office space for collaboration.
• Visa sponsorship may be available; sponsorship is evaluated for each role and candidate, with immigration-lawyer support.

Hiring process

• Follow Anthropic’s policy on candidate use of AI during the application process.
• Apply through confirmed Anthropic career channels; legitimate recruiters use @anthropic.com addresses and never request money, fees, or banking information before the first day.