Associate Implementation Specialist (SaaS)

Location: USA Remote; Nashville, TN 37203. The role is fully remote; a Nashville Resource Center is available for team members within commuting distance.

Salary: $49,756–$61,000 per year.

Company

hirify.global provides healthcare workforce solutions, including learning, clinical development, credentialing, and scheduling applications.

What you will do

• Onboard new and existing customers to hirify.global products, applications, and learning or competency development solutions.
• Implement products, activate content, and support deployments using basic project management and consultative methods.
• Define customer personnel, system needs, best practices, training, and deployment plans.
• Serve as the first escalation point during onboarding and help resolve customer concerns, conflicts, and technical challenges.
• Maintain project artifacts, status reports, documentation, project scope, customer expectations, and department metrics.
• Document software defects with database administrators and complete required product certification or competency assessments.

Requirements

• 2+ years of experience in customer onboarding, implementations, customer service, account management, or a related role.
• Experience managing projects or applying project management methodology; project management certification is not required.
• Experience with web-based software, including troubleshooting across multiple platforms; SaaS experience is preferred.
• Experience solving issues involving web-based software and data files, with a basic understanding of the software implementation lifecycle.
• Experience with Microsoft Word and Excel, including reading, analyzing, and interpreting basic Excel and tab-delimited data files.
• Excellent verbal and written communication, customer service, critical thinking, and time management skills.
• Ability to work independently and within a team, follow policies and procedures, and translate technical requirements into non-technical terminology.
• High school diploma required; bachelor's degree preferred or equivalent years of experience.

Nice to have

• Experience with Salesforce.
• Experience guiding customers toward best practices for application implementation.
• Experience forecasting and managing implementation schedules.
• Experience with SaaS products.

Culture & Benefits

• Fully remote work with work-from-home flexibility; hybrid collaboration and onsite social events are available at the Nashville Resource Center for nearby employees.
• Medical, dental, vision, life, disability, critical illness, accident, medical bridge, pet, legal, and identity protection insurance options.
• Paid time off, parental leave, 401(k) and Roth plans, flexible spending and health savings accounts.
• Fitness reimbursement, wellness and mental health support, employee assistance, volunteer time off, and continuous learning opportunities.
• Collaborative, diverse, inclusive, values-forward environment with career growth and a buddy program.