Senior Implementation Success Partner (Healthcare SaaS)

Location: Remote, United States; travel required on average 25%–35%.

Salary: $140,000–$160,000 USD per year.

Company

hirify.global develops healthcare solutions using machine learning, generative AI, and behavioral science to help hospitals improve operations and focus on patient care.

What you will do

• Partner with Sales before handoff to shape scope, validate feasibility, and establish delivery expectations for enterprise PCC engagements.
• Own timelines and the full implementation lifecycle for hirify.global PCC deployments across multiple service lines, facilities, surgeon groups, and executive stakeholders.
• Advise hospital leadership and C-suite stakeholders on scope, risk, operational strategy, and resolution paths.
• Collaborate with Data Engineers, Product Specialists, Client Success Partners, and client operational and technical teams to maximize implementation value.
• Use clinical expertise, dashboards, and reporting tools to drive workflow adoption, reinforcement, process improvement, change management, and sustained ROI.
• Manage assigned implementations with broad autonomy, escalating only the highest-risk or strategic matters.

Requirements

• 8+ years of project or program management experience, including enterprise-wide SaaS implementations and the business and technical requirements involved.
• 8+ years of professional experience at a top healthcare consulting firm, digital health company, or health system.
• 8+ years of cross-functional experience managing end-to-end project lifecycles and driving milestones to completion.
• Experience leading large, complex implementations with executive engagement and collaborating with Sales or pre-sales teams on enterprise deployment scoping and handoff.
• Knowledge of perioperative metrics, processes, challenges, and solutions, with the ability to engage hospital leaders and surgeons in strategic and operational discussions.
• Fluency with Epic, Cerner, or comparable EHR environments, including EHR architecture, integrations, and workflow implications.
• Project management experience delivering complex implementations in provider-side healthcare settings; prior hospital-system project experience, such as EHR implementations, is required.
• Strong quantitative and analytical skills, including dashboard and reporting-tool use, data validation, Java/SQL code interpretation, and complex Excel functions.
• Ability to travel 25%–35% on average.

Nice to have

• Experience writing SQL queries.
• PMP certification.
• Experience working with clinical and/or process consultants.

Culture & Benefits

• Mission-driven work focused on improving healthcare operations and patient care.
• Open paid time off and paid parental leave.
• Professional development, wellness, and technology stipends.
• Employee referral bonus and employee stock option awards.
• Employment is contingent upon satisfactory completion of a pre-employment background investigation and drug test.