Implementation Specialist (Healthcare SaaS)

Location: Remote within the UK, with UK working hours and occasional UK customer visits

Salary: £65,000–£90,000 base, plus equity

Company

hirify.global builds a healthcare platform for personalised medicine, used across 1,000+ clinics and five product lines, serving more than 25% of the UK population.

What you will do

• Own GP practice implementations from kick-off through configuration, go-live and early support.
• Understand practice operations and configure workflows around each customer’s needs.
• Train clinicians and practice teams, adapting instruction to different levels of technical confidence.
• Develop practice super users, provide 1–2 weeks of hypercare and hand over customers to Support and Customer Success.
• Create reusable training materials, group webinars and an implementation playbook.
• Use feedback from customers, Support and Customer Success to resolve recurring implementation problems.

Requirements

• Direct customer experience with a SaaS product in onboarding, implementation or training.
• Strong teaching and communication skills, including the ability to make unfamiliar products manageable and verify practical understanding.
• Patience and adaptability when users struggle or priorities change.
• Practical problem-solving skills and the ability to learn products quickly and diagnose workflow issues.
• Strong ownership and organisation, with the ability to keep several implementations moving and clarify next steps.

Nice to have

• Experience creating training videos, guides or webinars.
• Healthcare experience is useful but not required; primary care knowledge can be learned on the job.

Culture & Benefits

• UK-remote work with occasional UK customer visits; a London office is available, with most of the team together at least twice a week.
• 25 days of annual leave plus 8 UK public holidays and flexible additional time off.
• Private medical, dental, vision and mental health insurance.
• Parental leave, pension contributions, and a £1,000 annual learning budget.
• Gym subscription matching up to £50 per month, a high-spec MacBook and home office budget.
• Two full-team off-sites each year.