Customer Success Associate (Healthcare AI)

Location: United States - Remote; open to candidates located anywhere in the United States

Salary: $60K–$75K annually plus equity.

Company

hirify.global develops AI-powered radiology and healthcare solutions that help physicians save time, reduce burnout, improve reporting accuracy, and enhance patient care.

What you will do

• Own a portfolio of customer accounts as the primary point of contact.
• Run technical account transitions end to end and coordinate technical support escalations through resolution.
• Monitor customer feedback and account signals to identify risks early and support CSM action.
• Partner with CSMs on Strategic Business Review ROI data and routine analytics reporting.
• Maintain HubSpot CRM data, perform data checks, and consolidate contracts.
• Identify systemic issues and recurring work, recommend scalable process improvements, and build expertise in Orion, Europa, Linear, and Zendesk.

Requirements

• Bachelor’s degree or above.
• 3+ years of experience in implementation, support, operations, or a related role; healthcare or SaaS experience is a plus.
• Strong data analytics skills and the ability to translate data into actionable insights; storytelling is important.
• Hands-on experience with Microsoft Suite, Zendesk, Linear, and CRM systems such as HubSpot.
• Strong track record of using AI tools such as Claude or ChatGPT to improve productivity.
• Strong project management, organizational, and communication skills, with the ability to manage competing priorities and deliver on timelines.
• Ability and motivation to learn, adapt, improve, and take ownership in a fast-paced environment.

Nice to have

• Experience in a high-growth startup environment.
• Healthcare experience, especially radiology.
• Experience identifying expansion and cross-sell opportunities.
• Knowledge of healthcare and AI technology.
• Professional consulting or healthcare software implementation experience.

Culture & Benefits

• Full-time employment with comprehensive medical, dental, vision, and life insurance.
• HSA with employer match, FSA, DCFSA, and 401(k).
• 11 paid company holidays and flexible PTO.
• Annual company-wide offsite and periodic team offsites.
• Annual equipment stipend, with additional details available for roles outside the US.
• Culture emphasizes transparency, inclusion, close collaboration, and continuous improvement.