Customer Success Manager (Healthcare)

Location: Remote within the United States; in-office or hybrid work may be available near an hirify.global office. The role may require travel to the Denver corporate headquarters or other offices in North America. Applicants must be eligible to work without sponsorship.

On-target earnings: $65,000–$75,000 USD per year in most US locations, including base salary and commission.

Company

hirify.global provides vertically tailored SaaS, payment, marketing, and customer experience solutions for service-based businesses. EverHealth delivers connected healthcare solutions through five SaaS products serving healthcare practices.

What you will do

• Facilitate internal and external relationships that support customer growth, satisfaction, and product loyalty.
• Build relationships with key customer stakeholders and manage the customer experience.
• Monitor product and service usage to drive adoption, recurring revenue growth, and upsell and cross-sell opportunities.
• Develop individual success plans focused on adoption, expansion, and customer loyalty.
• Maintain expert knowledge of EverHealth platforms and general knowledge of the wider product portfolio.
• Identify customer needs, recommend effective product workflows, and help close process gaps and improve success metrics.

Requirements

• 2–4 years of relevant service or relationship management experience.
• Experience handling multiple tasks.
• Willingness to take initiative and solve problems.
• Orientation toward continuous process improvement and management best practices.
• Willingness to share practices that have created strong customer experiences.

Nice to have

• Bachelor’s degree.
• SaaS account management experience.
• Healthcare industry experience.

Culture & Benefits

• Flexible work options within the country of employment: in-office, remote, or hybrid.
• Health and wellness benefits from day one, including an annual wellness stipend.
• 401(k) plan with up to a 4% match and immediate vesting.
• Flexible and generous flexible time off.
• Employee Stock Purchase Program.