Onboarding Specialist (SaaS)

Location: New York, NY / United States. Remote candidates may apply, but core hours must overlap 9am–5pm ET, Monday through Friday. New York employees work from the NYC office three days a week on Monday, Wednesday, and Thursday.

Salary: USD 70,000–75,000 per year.

Company

Cents is a New York-based technology company building a SaaS platform for laundromats, dry cleaners, and garment care businesses.

What you will do

• Onboard new operators onto Cents POS so they can place orders and take payments.
• Train operators and their teams on Cents products, website editing, configurations, and new product features.
• Lead live Zoom training sessions, answer questions, troubleshoot issues, and provide customer support.
• Monitor self-service onboarding progress, address roadblocks, and coordinate account configuration with the Implementation team.
• Manage handoffs to Customer Success Managers and share customer feedback with the Product team.

Requirements

• B.A., B.S., or equivalent degree.
• At least 6 months to 1 year of experience in customer service, customer success, or inside sales.
• Tech-savvy approach with the ability to conduct virtual presentations using Zoom and troubleshoot related issues.
• Strong organization, attention to detail, and task-oriented working style.
• Excellent written and verbal communication skills.
• Self-starter and team-player mindset.
• Ability to work effectively in a fast-paced environment.

Nice to have

• Experience training or onboarding customers on software, virtually or in person.
• Ability to explain technical products to customers with any level of technical experience.
• Familiarity with the laundry, dry cleaning, or small business services industry.
• Experience with SaaS and CRM platforms.

Culture & Benefits

• Hybrid schedule for New York employees, with remote work on Tuesdays and Fridays; remote candidates must maintain the required ET overlap.
• Health benefits including medical, dental, vision, mental health support, life and AD&D insurance, and disability coverage.
• Unlimited PTO, 12 paid holidays, and up to 14 weeks of fully paid parental leave.
• Equity options, 401(k), gym and laundry stipends, and work-from-home or commuter stipends.
• Access to learning opportunities through the team, advisors, and investors.