Manager, IT Service (ITSM)

Location: 100% onsite in Tampa, Florida, United States; office attendance five days per week.

Salary: $102,900–$190,500 per year.

Company

hirify.global connects people with healthcare services and works to make healthcare more accessible and effective.

What you will do

• Lead planning, development, maintenance, and performance management for IT service operations and ITSM activities.
• Define service operations policies, procedures, KPIs, and operational performance standards.
• Oversee enterprise event management tools, including maintenance, configuration, integrations, and strategy.
• Manage operational activities such as batch processing, backup and recovery jobs, system health checks, reboots, account management, and patching.
• Lead hiring, training, performance reviews, coaching, and capability development for the IT Service team.
• Manage the service operations budget, reporting, and forecasting while collaborating with disaster recovery and business continuity teams.

Requirements

• Bachelor's degree and 5+ years of related experience, or equivalent experience reflecting the required knowledge, duties, scope, and skills.
• ITIL Foundations v3 certification is required.
• Ability to lead and manage others, build teams, coach employees, and deliver constructive feedback.
• Ability to communicate with upper management, make recommendations, manage conflicts, negotiate, and deliver effective presentations.
• One or more of the desired technical skills, including Linux and Windows operating systems, MacOS, Android, iOS, Agile methodology in a customer service environment, ServiceNow, automation, diagnostic tools, AI, or reporting tools.

Culture & Benefits

• Full-time employment with health insurance, 401(k), stock purchase plans, tuition reimbursement, paid time off, and holidays.
• Competitive pay adjusted for skills, experience, education, job-related factors, and employment status; additional incentives may apply.
• Equal opportunity employment and consideration of qualified applicants with arrest or conviction records in accordance with applicable law.