ServiceNow Platform Administrator (Engineer) (ServiceNow)

Location: Remote (United States)

Salary: $81,537–$110,315 per year

Company

hirify.global provides financial services and supports customers in making informed financial decisions and living balanced, generous lives.

What you will do

• Perform daily health checks, monitor alerts, maintain platform health, and manage production and non-production instances.
• Own upgrades, patching, releases, instance clones, plugins, configuration, and MID Server maintenance.
• Manage users, groups, roles, delegation, ACLs, platform security, data imports and exports, and configuration data issues.
• Triage incidents and requests, manage change tickets and vendor cases, and provide L1 Event Management troubleshooting and escalation.
• Build and maintain Flow Designer and IntegrationHub workflows with JavaScript, support third-party integrations, and maintain catalog items, notifications, SLAs, and escalation matrices.
• Develop dashboards and reports, support CMDB data quality and CSDM alignment, document procedures, and provide operational status updates.

Requirements

• 3–5 years of hands-on ServiceNow administration experience, ideally in a large organization.
• Working knowledge of JavaScript, Flow Designer, and IntegrationHub.
• Experience with upgrades, patching, clones, instance management, and core ITSM processes including Incident, Problem, Change, Knowledge, and Service Catalog.
• Understanding of ACLs, roles, and user and group administration.
• Experience working in an agile environment.
• Strong troubleshooting, problem-solving, and critical-thinking skills.
• Clear communication skills, including the ability to explain technical topics to non-technical partners.

Nice to have

• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD).
• Experience with REST APIs, CSDM, or Now Assist.
• Exposure to IRM, SecOps including USEM, Privacy Management, or TPRM.
• Experience in financial services or another regulated industry.

Culture & Benefits

• Fully remote, collaborative work environment with knowledge sharing.
• Exposure to a broad range of ServiceNow modules and capabilities.
• Participation in an on-call rotation, including off-hours support for patching, upgrades, clones, and major incidents.
• Benefits may include medical, dental, and vision insurance, HSA, FSA, 401(k), pension, life and disability insurance, 20 days of paid time off, paid holidays, volunteer time off, parental leave, and well-being benefits.