IT Manager, Operations (Automotive)

Location: On-site in Plymouth, Michigan, United States

Salary: $120,000–$135,000 per year

Company

hirify.global provides IT services and support for Hyundai Motor Corporation and its automotive group across North American operations.

What you will do

• Lead onsite infrastructure and support engineers; manage roles, priorities, staffing, workloads, scheduling, onboarding, performance, training, and succession planning.
• Oversee multi-site infrastructure, networking, servers, endpoints, workplace technology, backup and disaster recovery, and security operations support.
• Ensure SLA compliance, service availability, stability, cross-site coordination, and alignment with business priorities.
• Own operational escalations and lead major-incident response for server, network, security, and production-impacting outages.
• Oversee network refreshes, server migrations, cloud, security, compliance, and operational projects through transition to support.
• Manage customer and stakeholder relationships, service reviews, executive reporting, KPIs, risks, audit evidence, and continuous improvement.

Requirements

• Bachelor’s degree in IT, Computer Science, Engineering, Business, or a related discipline, or equivalent professional experience.
• 8+ years of experience in IT infrastructure operations, including 3+ years managing infrastructure teams.
• Customer-facing service delivery experience and experience leading technical teams across multiple locations or business units.
• Strong understanding of enterprise infrastructure, networking, security, servers, cloud technologies, Microsoft 365, end-user technology, backup, and disaster recovery.
• Working knowledge of ITSM disciplines, including Incident, Problem, Change, Asset, Configuration, and Service Management.
• Experience managing operational escalations, critical-incident response, workforce planning, employee development, onboarding, knowledge transfer, and performance management.
• Experience managing infrastructure or operational projects involving multiple technical teams.
• Strong written and verbal communication skills, including the ability to communicate technical risks and operational issues to technical and business stakeholders.

Nice to have

• ITIL certification or practical experience in an ITIL-based environment.
• Experience with enterprise ITSM platforms such as ServiceNow.
• Experience in manufacturing, engineering, R&D, or other operationally critical IT environments, including manufacturing support.
• Experience supporting geographically distributed or multi-site environments.
• Familiarity with cybersecurity governance, vulnerability remediation, audit requirements, and technology lifecycle management.
• Experience managing infrastructure modernization, network, server, security, or workplace technology initiatives.
• Ability to build structure and governance where technical resources have overlapping functional responsibilities.

Culture & Benefits

• Collaborative, innovative, inclusive, and continuously learning environment.
• Comprehensive medical and dental coverage, generous paid time off, and education assistance.
• Annual merit increase eligibility and opportunities for personal and professional growth.
• Agile work environment focused on teamwork, adaptability, and continuous improvement.