Systems Administrator II (ServiceNow)

Location: Minneapolis, Minnesota, United States; hybrid schedule with at least four days per week in the office and one day working from home

Base salary: $76,300–$104,900 per year, plus potential variable compensation and benefits.

Company

hirify.global is a diversified financial services company providing financial planning and advice, asset management, and insurance and annuity services to individual, small business, and institutional clients.

What you will do

• Administer, monitor, configure, and optimize the ServiceNow platform and its governance.
• Support ITSM, ITOM, HRSD, CMDB, Discovery, Service Catalog, Knowledge Management, and custom applications.
• Manage incident, request, problem, and operational support queues, including P1/P2 major incident triage and service restoration.
• Implement and maintain enterprise integrations using MID Servers, REST APIs, SOAP APIs, and IntegrationHub.
• Coordinate releases, upgrades, patching, cloning, instance refreshes, certificate renewals, and production readiness activities.
• Develop dashboards, KPIs, documentation, disaster recovery procedures, automation, and continual service improvement initiatives while guiding junior administrators.

Requirements

• Associate degree or equivalent work experience.
• 3–5 years of relevant work experience, including 3+ years working with ServiceNow in development, operations, or administration within a large enterprise environment.
• Strong knowledge of ITSM processes and modules, including Incident, Problem, Change, and CMDB.
• Proficiency in JavaScript, Flow Designer, Business Rules, Script Includes, and UI Policies.
• Strong experience with ServiceNow configuration, scripting, REST and SOAP integrations, and automation.
• Strong knowledge of ITIL, Agile, and DevOps methodologies.
• Excellent communication and documentation skills.
• Must have valid United States work authorization that does not now or in the future require visa sponsorship, including H-1B, F-1 CPT, F-1 OPT, or TN sponsorship.

Nice to have

• Exposure to HRSD, SecOps, or GRC modules.
• Bachelor’s degree or equivalent.
• ServiceNow Certified Application Developer or Certified System Administrator certification.
• Experience with ServiceNow ITOM, including Discovery, Event Management, and Service Mapping.

Culture & Benefits

• Client-centric, relationship-based environment centered on face-to-face collaboration.
• Standard business-hours schedule with occasional after-hours, weekend, and on-call support for critical incidents, maintenance, deployments, and operational needs.
• Benefits include vacation time, sick time, 401(k), and health, dental, and life insurance.
• Equal opportunity and accessible recruitment practices.