IT Service Desk Systems Administrator

Location: Quantico, Virginia, United States; office-based role

Salary: $80,000–$95,000 per year

Company

hirify.global provides IT services and support for federal law enforcement and scientific organizations, including mission-critical systems and operational technologies.

What you will do

• Support application deployments, installations, updates, and change requests across LIMS, databases, connected applications, and scientific instruments.
• Provide customer-facing service desk support, diagnostics, troubleshooting, performance optimization, incident analysis, and resolution for IT systems, applications, devices, and scientific instrumentation.
• Collaborate with systems engineers, administrators, operations teams, application users, and engineering teams to resolve escalated cases.
• Operate incident management queues, document support requests and solutions, monitor escalations, and communicate issue status and resolution progress.
• Draft and maintain SOPs, FAQs, ticket-trend reports, installation materials, and training documentation.
• Provide user training and assist with planning, coordination, and implementation of Service Desk projects and operations.

Requirements

• US citizenship and an active Top-Secret clearance required.
• At least five years of experience supporting IT infrastructure, systems, and applications, including service operations quality and ticket management aligned with SLOs.
• Production experience with ITSM tools such as Atlassian Jira for ticket triage and escalation.
• Experience with Active Directory, Hyper-V, VMware, Red Hat Linux, CentOS, and related technologies.
• Experience with Oracle, SQL, Apache/Tomcat, Solar, MS Patch, Windows administration, Windows domain, Citrix XenCenter, and related products.
• Experience with scripting languages and the ability to learn and understand complex software applications.
• Ability to elicit and shape requirements, decompose complex challenges into actionable plans, and work effectively in a fast-paced, dynamic, matrixed environment.
• Ability to provide clear, step-by-step technical assistance in writing and verbally using plain-language standards.
• Excellent communication, collaboration, relationship-building, customer engagement, and employee engagement skills.

Culture & Benefits

• Full-time work supporting federal law enforcement and scientific mission operations.
• Customer-facing collaboration across application users, operations, engineering, systems administration, and support teams.
• Work in a fast-paced, dynamic, matrixed environment focused on service quality, security, reliability, and operational efficiency.
• Benefits are provided through hirify.global's general benefits program.