Technical Manager (Network Infrastructure)

Location: Springfield, Virginia, United States

Salary: USD $133,000–$222,100 per year

Company

hirify.global is an employee-owned federal government contractor supporting national-priority programs through information technology, test and evaluation, program mission support, engineering and analysis, and training.

What you will do

• Provide technical leadership, oversight, mentoring, and guidance to network and infrastructure professionals supporting network operations.
• Translate business and mission requirements into telecommunications and network requirements across LAN, MAN, WAN, voice, video, wireless, Internet, intranet, security, and related services.
• Monitor and analyze network availability, bandwidth, capacity, outages, errors, dropped packets, service quality, and operational KPIs.
• Coordinate troubleshooting, escalation, testing, and resolution of complex hardware, software, firewall, load-balancing, and infrastructure problems.
• Lead network performance tool selection, technology refresh and lifecycle planning, modernization recommendations, and technical process improvements.
• Coordinate service and change requests, including configuration reviews, implementation planning, testing, maintenance windows, CMDB updates, stakeholder coordination, and technical reporting.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Networking, Telecommunications, or a comparable technical discipline.
• At least 10 years of experience in network operations supporting enterprise-scale infrastructure.
• Expertise in enterprise network infrastructure, including routing and switching, firewalls, load balancers, network monitoring, performance management, troubleshooting, and service restoration.
• Experience providing technical direction, mentoring technical personnel, prioritizing support activities, and coordinating resolution of complex network incidents and problems.
• Experience with ServiceNow, network performance management tools, real-time reporting engines, CMDBs, and enterprise monitoring platforms.
• Experience with network capacity planning, proactive and predictive analysis, quality-of-service monitoring, technology modernization planning, SOPs, knowledge-management content, technical procedures, dashboards, and performance reports.
• Experience supporting 24x7x365 NOC operations, secondary-site active/active operations, disaster recovery exercises, or geographically distributed support teams.
• Ability to perform network performance, capacity, availability, and trend analysis and communicate findings and recommendations to Government and senior technical stakeholders.
• Strong written and verbal communication skills for concise technical documentation and briefings.

Nice to have

• Experience supporting a large, complex Federal agency or law-enforcement enterprise network.
• CCNP Routing and Switching, CCDP, or CCIE with routing and switching, firewall, and load-balancing expertise, plus six or more years of related senior-level experience; equivalent Level III certification or senior-level expertise is also accepted.

Culture & Benefits

• Full-time position with an employee-owned federal government contractor.
• Ability to obtain Public Trust; Secret/Top Secret clearance is preferred.
• Benefits include healthcare for employees and dependents, paid leave, retirement plans, insurance programs, and education and training assistance.