Success Manager (Healthcare)

Location: USA Remote - Nashville, TN 37203

Company

hirify.global provides products and solutions that help healthcare organizations address operational and organizational challenges.

What you will do

• Build and maintain consultative relationships with customer stakeholders, reviewing satisfaction, product utilization, best practices, and progress toward organizational goals.
• Analyze product usage and adoption data, identify improvement opportunities, and drive customer retention and growth.
• Coordinate with sales, product management, onboarding, implementations, customer service, development, content, and community teams.
• Develop onboarding plans, support renewal strategies, and provide advisory support during pre-sales discussions.
• Create customer-facing materials, product guides, templates, webinars, and community resources that support self-service.
• Identify referenceable accounts and help document customer success stories and ROI.

Requirements

• Bachelor’s degree in healthcare, business, or a technical field.
• At least 3 years of experience in customer service, sales, or a related role.
• Proficiency with Microsoft Office products and strong verbal and written communication skills.
• Understanding of data and its use in defining customer success.
• Technical ability to develop an in-depth understanding of assigned products and solutions.
• Ability to work independently, apply critical thinking, analyze customer challenges, and coordinate activities across multiple customer accounts.
• Ability to present information to management, customer groups, and internal stakeholders and build relationships at different levels of customer organizations.
• Willingness to learn hirify.global platforms and products and maintain ongoing product competence.
• Ability to travel up to 20%, including overnight travel as needed.

Nice to have

• Experience in a healthcare organization.
• Experience administering hirify.global products.
• Experience in a SaaS business.
• Experience with Salesforce.
• For Revenue Cycle roles: revenue cycle knowledge and experience.
• For abaqis roles: knowledge of or experience with abaqis and/or the long-term care survey process.
• For Competency roles: a nursing degree, RN qualification, and/or clinical experience.

Culture & Benefits

• Remote position based in the USA with a daytime work shift.
• Full-time employment.
• Regular collaboration across customer success, sales, product, onboarding, implementation, service, development, content, and community functions.
• Travel is described as negligible in the overview, with the role requirements specifying travel of up to 20% and overnight stays as needed.