Associate Customer Success Manager (Healthcare Software)

Location: Greater Minneapolis-St. Paul Area, US; Workplace type: Hybrid

Company

hirify.global provides an end-to-end technology platform connecting patients, personal care providers, managed care organizations, and states in the home and community-based care sector.

What you will do

• Interact directly with customer end users to help them get the most out of home care provider software.
• Own relationships with assigned customer accounts and drive retention and other Customer Success KPIs.
• Identify customer needs, prioritize actions, and implement practical solutions across billing, compliance, scheduling, and reporting.
• Collaborate with Implementation, Product, Engineering, and other internal teams to address customer needs.
• Develop creative solutions, capture and prioritize customer feedback, and provide input to product development.
• Analyze customer and market data, prepare concise recommendations for leadership, and use gen AI tooling to improve efficiency and outcomes.

Requirements

• Ability to perform each essential job duty satisfactorily, with or without reasonable accommodations.
• Ability to work directly with home healthcare agencies and their end users.
• Ability to analyze data, understand customer needs, and develop practical solutions.
• Ability to collaborate effectively with cross-functional teams and communicate concise analyses and recommendations.

Culture & Benefits

• Full-time role in a collaborative, customer-focused environment.
• Start-up mindset emphasizing flexibility, adaptability, innovation, and continuous improvement.
• Small, impactful team with opportunities to contribute ideas and take on additional responsibility.
• Exposure to customer success, implementation, product management, technical problem-solving, and healthcare industry expertise.
• Opportunities to build foundational customer success skills and pursue varied career paths across the company.