Scaled Customer Success Manager (Healthcare Data)

Location: Remote; physically based in the EDT or EST timezones / US East Coast only

Salary: $110,000–$140,000 per year, plus bonus and equity

Company

hirify.global is building an infrastructure layer for diagnostic healthcare that makes patient data accessible, actionable, and automated across labs and devices.

What you will do

• Own a Tier 4 segment of approximately 100 accounts through a pooled, one-to-many customer success model.
• Build scalable onboarding, feature-adoption, webinar, office-hours, health-based, and renewal programs.
• Use API documentation, product releases, usage, tickets, renewal dates, and engagement signals to design campaigns and account queues.
• Identify expansion and renewal-risk signals, routing qualified accounts to Sales or named CSMs with relevant context.
• Use AI and automation to increase coverage while applying human support where it matters.
• Bring customer patterns to product and engineering and help reduce recurring support issues.

Requirements

• At least 2 years of customer success experience in a scaled, pooled, or digital CS model, or lifecycle/growth marketing for a technical product.
• Experience covering 75+ accounts simultaneously and building systems to manage them.
• Experience at a Seed through Series C company with ambiguity and evolving processes.
• Ability to proactively identify problems, design segments, triggers, and plays, and replace repeated manual work with scalable systems.
• Commercial judgment around expansion, renewals, and routing accounts to Sales.
• Clear written communication for technical and operational audiences.
• Ability to adapt communication for technical founders, developers, and operations leaders.
• Experience with a technical product such as APIs, developer tools, or data platforms, plus genuine curiosity about how products work.
• Must be physically based in the GMT or EST timezones; visa sponsorship is not available.

Nice to have

• No additional optional qualifications specified.

Culture & Benefits

• Flexible, remote-first working with a $1,000 home-office equipment budget and coworking budget.
• 36 days of paid time off, including bank holidays.
• Premium healthcare coverage, a 4% monthly pension/401(k) contribution, and an annual blood test.
• $150 monthly learning budget and $100 monthly wellness budget.
• Company and team offsites, enhanced parental, foster, and adoption leave.
• Equity includes an extended exercise period after two years of employment.

Hiring process

• No specific selection stages or application materials are provided.