Senior Customer Success Manager, Risk Adjustment (Healthcare)

Location: Hybrid, New York, with remote availability; candidates must reside in the NYC area or North Carolina. Travel to client sites and Stellar offices may be required up to 20% of the time.

Salary: $155K–$190K, plus equity and bonus.

Company

hirify.global is a US-based health-tech company providing a platform that combines technology, people, and analytics to help primary care providers improve patient outcomes and support value-based healthcare programs.

What you will do

• Manage a portfolio of complex Risk Adjustment and Stars/Quality programs for strategic national payer clients.
• Build executive-level relationships and serve as the primary customer contact across meetings, communications, and strategic planning.
• Own end-to-end program performance strategy, reporting, target alignment, and customer definitions of success.
• Provide Risk Adjustment expertise, conduct deep-dive analyses, and identify opportunities to maximize customer value.
• Identify delivery and performance risks, implement recovery plans, and support 0 → 1 initiative launches.
• Partner with Sales, Customer Success, Provider Success, Product, Support, and Enterprise Analytics to improve delivery, metrics, playbooks, and executive communications.

Requirements

• Minimum 7 years of healthcare expertise, including at least 5 years leading or supporting Risk Adjustment and provider engagement programs.
• Ability to analyze reports, dashboards, operational metrics, and large data sets and translate findings into actionable business insights.
• Experience setting risk strategy and translating it into an operating model for cross-functional execution, including 0 → 1 initiative launches.
• Executive presence and experience communicating performance and strategy to senior leadership, external senior leaders, and C-Suite audiences.
• Proactive, self-directed problem-solving and strong data analysis capabilities.
• Fluency with Excel and BI tools, including Tableau, Looker, and Salesforce.
• Passion for solving customer challenges and building relationships.
• Must reside in the NYC area or North Carolina.

Nice to have

• 5 years of experience in customer success or account management.
• Meaningful familiarity with Quality Programs, including HEDIS and Stars, and value-based care.

Culture & Benefits

• Full-time employment with hybrid and remote work options.
• Medical, dental, and vision benefits; flexible PTO; paid family and caregiver leave.
• Wellhub+ gym memberships, pre-tax commuter benefits, HSA and FSA plans, and One Medical memberships.
• Medical travel benefits, JOON flexible lifestyle spending account, and Citibike memberships.
• Stock options, 401k matching, company-sponsored social events, and lunch for New York HQ employees.
• Equal opportunity workplace focused on diversity, inclusion, accountability, proactive communication, continuous improvement, and client advocacy.

Hiring process

• Recruiting communication will come only from hirify.global employees using an @stellar.health email address.
• hirify.global does not use third-party recruitment agencies or conduct text message or chat-based interviews.