IT Specialist / Help Desk Technician

Location: Onsite at the Rochester, NY site, United States

Company

hirify.global provides AI, automation, cloud engineering, advanced analytics, technology products, and business process services for global brands.

What you will do

• Deliver customer support and service for the maintenance and repair of desktops, laptops, mobile devices, peripherals, and related systems.
• Maintain, analyze, troubleshoot, repair, upgrade, and replace hardware and software for desktop and laptop systems.
• Support user accounts, permissions, security, user groups, and email accounts.
• Troubleshoot and maintain core infrastructure, including support for corporate employees and remote users.
• Support Service Delivery programs during build-out, ongoing operations, critical incidents, changes, and ramp-down.
• Collaborate with IT, service delivery, SMEs, and Technical Communications Officers while identifying process improvement opportunities.

Requirements

• Computer science or related degree; A+ certification.
• At least 1–2 years of practical experience supporting corporate technology infrastructure.
• Working knowledge of DNS, DHCP, GPO, and network troubleshooting tools.
• Ability to work onsite at the Rochester site.
• Open availability.

Nice to have

• Certifications or experience with SCCM, VMware, Active Directory, Exchange, Network+, imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting or batch files, and PowerShell.

Culture & Benefits

• Full-time employment supporting Service Delivery programs and corporate IT operations.
• Work involves collaboration across IT, service delivery, and functional technology groups.
• Employment practices follow EEO guidelines; required demographic documentation is voluntary and confidential.