Help Desk Technician

Location: Harrisburg, PA, United States; on-site

Company

hirify.global is a retail company operating support centers, distribution centers, and stores.

What you will do

• Provide first- and second-level support and resolve reported issues for support center, distribution center, and store associates.
• Test and debug hardware and software problems, coordinate resolutions, and guide users through advanced procedures.
• Configure and install desktop systems, thin-client terminals, laptops, and store systems.
• Perform periodic system maintenance across support centers, distribution centers, and stores.
• Log and prioritize help desk requests based on importance and queue age.
• Deliver professional customer service and explain technical topics to managers and users.

Requirements

• High school diploma or equivalent required.
• At least 1 year of experience in Information Technology.
• Ability to work a flexible schedule, including occasional evenings, weekends, and holidays.
• Sound judgment, confidentiality, organization, prioritization, and the ability to meet strict deadlines.
• Excellent analytical skills, accuracy, and attention to detail.
• Outstanding interpersonal and listening skills, including the ability to explain complex technical topics to non-technical audiences.
• Ability to lift and carry up to 50 pounds and push and pull over 100 pounds.
• Ability to remain seated regularly, see, hear, and speak regularly, grip, reach, and pinch frequently, and bend and twist occasionally.

Culture & Benefits

• Full-time employment with a collaborative culture centered on teamwork, care, value, commitment, growth, and authenticity.
• Medical, dental, vision, and prescription coverage after 30 days of employment.
• 401(k) with company matching beginning at associate enrollment.
• Career growth and talent development opportunities, voluntary benefits, and a 20% associate discount on purchases.