VIP Support Manager (Crypto)

Location: Worldwide; fully remote with flexible hours

Company

hirify.global operates in the crypto industry, offering digital miners, hashrate, and tokens.

What you will do

• Provide premium support to VIP clients through chat, messengers, email, and calls.
• Manage a portfolio of VIP accounts, build trust-based relationships, understand client goals, and maintain regular contact.
• Track requests through resolution, maintain high satisfaction, and keep CRM records of interactions, requests, and deals up to date.
• Analyze client behavior and identify opportunities to increase engagement and lifetime value.
• Upsell and cross-sell relevant hirify.global products, including digital miners, hashrate, and tokens.
• Collaborate with marketing, product, and development teams to relay feedback and improve the VIP experience.

Requirements

• At least 2 years of experience in customer support, client service, or account management; experience with VIP or high-value clients is preferred.
• Experience in crypto, fintech, or IT is a plus.
• Excellent communication skills, diplomacy, and a strong client-oriented mindset.
• English at B2+ level, written and spoken.
• Understanding of crypto, DeFi, NFT, and mining, or readiness to learn quickly.
• Experience with CRM systems and analytics tools.
• Ability to work in a fast-paced environment, handle several clients in parallel, and remain proactive.
• Basic sales and negotiation skills, with comfort offering products to clients.

Nice to have

• Experience working with VIP clients or HNW investors.
• Sales or upselling experience.
• Russian or additional languages such as German, French, or Spanish.
• Experience with crypto exchanges, payment systems, or DeFi products.

Culture & Benefits

• Fixed salary plus uncapped commission on sales to managed clients.
• Corporate digital miners through a loyalty program, providing passive income without investment.
• Courses, English classes, and conferences with reimbursement of up to 100%.
• Remote work, flexible hours, up to 28 vacation days, up to 15 sick days, and local holidays.
• Company-sponsored team retreats at a villa in Turkey, team events, recognition awards, structured performance reviews, and career growth toward expert or top-management roles.