Sales Success Specialist (B2B)

Location: Remote, Philippines

Company

hirify.global is a marketplace platform connecting homeowners with local service professionals and providing guidance, AI tools, and hiring services for home projects.

What you will do

• Partner with service professionals to understand their needs, recommend solutions, and improve satisfaction and retention.
• Complete at least 50 outbound interactions per day by phone, SMS, and/or email to help professionals get hired.
• Review professional profiles and advise on response time, reviews, profile photos, quick replies, recommendations, and competitive budgets.
• Drive cross-sell opportunities, set expectations around lead costs, marketing, and ROI, and support revenue attainment.
• Troubleshoot inquiries, de-escalate concerns, follow up proactively, and maintain strong professional relationships.
• Track performance metrics, identify improvement opportunities, communicate trends, and participate in team development sessions.

Requirements

• 1–2 years of B2B selling and/or customer success experience, including at least 6 months of outbound calling or collections exposure; BPO or Shared Services experience is preferred.
• Experience with customer retention, churn, onboarding, and reactivation.
• Proven record of meeting or exceeding quotas and experience managing a sales pipeline.
• Experience in customer support, product education, and marketing or advertising sales.
• Experience with Salesforce, AI tools, and Google Suite.
• B2B sales experience, preferably in the home-services sector.
• Proficiency in English.
• Collaborative, consultative, and problem-solving mindset with willingness to share techniques and successes.
• Tech-savvy and able to make independent, insightful decisions while balancing professional and company needs.

Culture & Benefits

• Full-time remote position based in the Philippines.
• Success-focused environment centered on empowering independent service professionals to grow their businesses.
• Weekly development sessions, training, and peer support interactions.
• Salary varies according to calibrated job level, qualifications, skills, competencies, and proficiency.
• Equal opportunity workplace with reasonable accommodations available during the application process.