IT Support Specialist

Location: Onsite office in Boise, United States of America

Company

hirify.global provides technology solutions for investment data and analytics.

What you will do

• Provide second-tier IT support for employees and business users, resolving simple to moderate tickets and escalated incidents.
• Diagnose and resolve software, hardware, network, firewall, and 802.1x issues.
• Support IT operations projects, system integrations, provisioning, and delivery of business-critical features.
• Set up new hires, install IT equipment, assemble workstations, and maintain inventory tracking.
• Document and improve IT support procedures, service guidelines, and system quality and reliability.
• Support junior team members and provide off-hours support when required.

Requirements

• 4+ years of relevant experience.
• Knowledge of Intune and JAMF administration and Azure Active Directory.
• Experience with Microsoft Windows, Microsoft Office products, macOS, multiple Linux distributions, command-line tools, and scripting.
• Experience with networks, firewalls/security, and operating systems.
• Ability to troubleshoot first-tier computer hardware and software issues.
• Ability to safely lift 50 pounds and basic mechanical aptitude.
• Strong computer, documentation, organizational, interpersonal, verbal, and written communication skills.
• Self-motivated, self-organized, detail-oriented, able to solve problems exceptionally well, and able to collaborate with other teams.
• Degree in information technology or certifications such as CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, or Apple Support.

Culture & Benefits

• Full-time onsite work in the Boise office.
• Work includes maintaining a clean and safe environment and organizing IT equipment and inventory.
• Some deliverables may require off-hours support or tasks.