IT Support Services II-Quick Fix

Location: Remote

Company

hirify.global accelerates the growth of IT service provider companies through partnerships focused on teamwork, service, growth, trust, innovation, and customer experience.

What you will do

• Resolve support tickets for contract customers, determine urgency, triage issues, assign tickets, and support escalations.
• Provide troubleshooting, desktop support, networking, public cloud, and customer service within a 30-minute timeframe.
• Support local clients with Microsoft platform configurations, including Office 365, Microsoft 365, and Azure.
• Work with engineers, technicians, and non-technical staff while building relationships with supported users.
• Schedule service appointments through outbound calls and emails, answer phone calls, and document tickets thoroughly.
• Update and improve Help Desk and Dispatch processes while maintaining company policy compliance.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 2+ years of experience in IT support or system administration, preferably in a corporate environment.
• Strong knowledge of operating systems, including Windows Server, Linux, and macOS, and enterprise applications.
• Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations.
• Familiarity with helpdesk and ticketing systems such as ConnectWise, ServiceNow, JIRA, or Zendesk.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues efficiently.
• Strong communication skills and the ability to explain technical concepts to non-technical users.

Nice to have

• Experience with ConnectWise.
• Certifications such as CompTIA A+, Network+, MCSE, or MS-900.
• Experience with cloud services such as AWS or Azure and virtualization technologies such as VMware or Hyper-V.
• Knowledge of IT security practices and data protection regulations.

Culture & Benefits

• Remote work with a collaborative team environment and teams located across the country.
• Training, mentorship, clear career advancement paths, and learning and development programs.
• Medical, dental, vision, and life insurance, plus a 401(k) match.
• Unlimited vacation after one full year; full-time employees receive 10 vacation days during the first year, along with paid sick time.
• Ten paid holidays, including a birthday and a floating holiday, plus paid parental and volunteer leave.
• Healthy lifestyle, Amazon Prime, ongoing education, and certification reimbursements.