IT Support Specialist

Location: Westminster, CO, US; fully onsite 5 days per week

Salary: $65,000–$75,000 annually; the description also states $60,000–$75,000 depending on experience.

Company

hirify.global is hiring for an Information Technology support role.

What you will do

• Install, support, patch, upgrade, and troubleshoot business applications and computer systems.
• Respond to IT service requests from users through phone, email, and walk-in support.
• Set up and deploy computers, monitors, printers, phones, mobile devices, and other peripherals.
• Maintain hardware inventory and support asset management standards.
• Train and orient users on hardware, software, and specialized applications.
• Prepare work reports, maintain office technology, and travel as needed, including possible work outside business hours or overtime.

Requirements

• 3+ years of relevant experience in a network and/or PC support environment.
• Associate degree or an equivalent combination of training, experience, and certifications.
• Working knowledge of Windows 10 and Windows 11, Mac OS X, Apple iOS devices, and Android OS.
• Basic knowledge of computer networking and enhanced working knowledge of Microsoft Office Outlook.
• Ability to apply company policies and procedures, analyze moderately scoped problems, and exercise judgment within defined practices.
• Excellent organizational skills, attention to detail, accuracy, and ability to work under strict deadlines.
• Ability to communicate and work with a diverse population.
• Ability to work in an office environment involving prolonged sitting, frequent interruptions, office equipment use, and lifting supplies and materials.

Nice to have

• CompTIA A+ certification.
• Working knowledge of Vista by Viewpoint.

Culture & Benefits

• Full-time, direct-hire employment with a 40-hour workweek.
• Work is performed onsite in a busy, open-area office.
• Health insurance with up to 80% of the employee portion paid and optional HSA enrollment.
• Paid time off after a waiting period, plus dental, vision, life insurance, EAP, telemedicine, and a 24/7 nurse line.
• 401(k) with a company match of up to 4% according to company policy.

Hiring process

• Final candidates must complete a background check and drug screening, including marijuana screening under federal guidelines and company policy.