Lead IT Support Specialist

Location: San Francisco, CA, United States; 4 days per week onsite with possible hybrid flexibility depending on business needs.

Salary: $115,280–$144,000 annually.

Company

hirify.global provides an identity security platform with just-in-time authorization and privileged access management for AI agents, humans, and machines across on-premises, multi-cloud, and ephemeral infrastructure.

What you will do

• Monitor systems, hardware, server resources, applications, logs, and key processes to maintain operational stability.
• Provide advanced OS, application, hardware, network, VoIP, endpoint, and collaboration support for onsite and remote users, serving as a senior escalation point.
• Deliver confidential, rapid, white-glove support to executive leadership and support executive meetings, presentations, Teams Rooms, and hybrid collaboration sessions.
• Upgrade desktop and laptop hardware and manage hardware and software inventory lifecycles.
• Manage employee onboarding and offboarding, including account provisioning, executive device preparation, basic training, and directory maintenance.
• Maintain system documentation, improve IT processes, and contribute to IT system planning, deployment, maintenance, and decommissioning.

Requirements

• 5–8+ years of experience in IT support, systems administration, or a related technical role, including direct executive-level support.
• Advanced hands-on hardware, software, and network troubleshooting across Windows and macOS.
• Strong experience with Microsoft Teams, Teams Rooms, Zoom, webinar platforms, and executive audio/video conferencing systems.
• Demonstrated white-glove, high-touch support for senior leadership with professionalism, discretion, and urgency.
• Experience with VoIP, VDI environments such as Windows 365, and enterprise workstations including Dell, Lenovo, Surface, and Apple devices.
• Familiarity with VMware Workstation or Hyper-V, PowerShell scripting, Windows task scheduling, and backup/recovery methodologies.
• Experience with help desk service management platforms such as Zendesk, JSM, or ServiceNow, plus remote access technologies and modern endpoint management.
• Willingness to respond to critical incidents or executive support needs outside standard business hours.
• Exceptional interpersonal, written, and verbal communication skills, polished executive presence, self-motivation, attention to detail, and effective prioritization in high-pressure environments.
• Applicants must not require any type of US work authorization now or in the future, including F1-OPT, F1-CPT, H-1B, TN, L-1, or J1.

Nice to have

• Relevant certifications such as A+, Network+, Server+, MCP, or equivalent experience.

Culture & Benefits

• Work in a problem-solving, collaborative culture focused on protecting human and machine identities.
• Core values include spirited work, trust, respect, ownership, nimbleness, and global collaboration.
• Benefits include healthcare insurance, pension or retirement matching, life insurance, an employee assistance program, paid time off, and paid company holidays.
• Compensation includes a meaningful bonus program and opportunities for career progression.

Hiring process

• Conditional offers require a comprehensive criminal background check and verification of education and employment.
• Publicly posted social media sites may be reviewed as part of the hiring process.