Help Desk Analyst II (Space)

Location: Onsite near Long Beach, California, United States. Successful candidates must be located near Long Beach, CA. U.S. citizenship, lawful permanent residency, protected-individual status, or eligibility for required ITAR authorizations is required; candidates must be able and willing to submit for a U.S. security clearance.

Base salary: $65,000–$95,000 annually, plus equity and benefits. Actual level and salary may vary based on job-related knowledge and skills, education, location, and experience.

Company

hirify.global builds autonomous spacecraft, advanced payloads, mission software, and space-based interceptors to support U.S. and allied space security.

What you will do

• Provide Tier 1 and Tier 2 help desk support for hardware, software, accounts, access, endpoints, network connectivity, and business applications.
• Own tickets from intake through resolution, including troubleshooting, employee communication, follow-up, and escalation.
• Troubleshoot Windows, macOS, drivers, profiles, configurations, VPN, Wi-Fi, DNS, DHCP, and device connectivity issues.
• Configure, image, stage, deploy, and support Windows and macOS devices according to documented procedures and security requirements.
• Support employee onboarding by resolving device, account, access, and application issues before and during a new hire’s first day, including onboarding presentations.
• Document escalations, create knowledge-base articles and runbooks, and identify recurring issues for process improvement.

Requirements

• 4+ years of experience in help desk, desktop support, or systems administration in a fast-paced environment.
• Independent experience resolving endpoint, access, application, and connectivity issues through structured diagnostic reasoning.
• Experience working a T1–T2 ticket queue, including triage, resolution, and escalation.
• Experience supporting both Windows and macOS endpoints.
• Experience with general systems administration, including accounts, access, basic networking, and core productivity tools.
• Track record of delivering timely, high-quality support to non-technical users.
• Ability and willingness to submit for a U.S. security clearance.
• Must satisfy applicable U.S. ITAR work-authorization requirements.

Nice to have

• Experience supporting employees in high-growth environments or scaling IT operations from hundreds to thousands of users.
• Familiarity with Entra ID, Okta, Intune, YubiKeys, Wi-Fi, VPN, DNS, departmental applications, permissions, configurations, and employee workflows.
• Experience providing executive support, scripting or automating routine tasks, or supporting users in secure or regulated environments.
• Active or prior U.S. security clearance.

Culture & Benefits

• Mission-driven work focused on space superiority, autonomous spacecraft, payloads, mission software, and space-based interceptors.
• Company-paid medical, dental, and vision coverage with HSA/HRA options.
• Flexible Time Off for exempt employees, up to 25 accrued PTO days for non-exempt employees, 12 paid holidays, parental leave, and sick leave.
• 401(k), fitness reimbursement, equity participation, catered lunch and snacks for in-office employees, and Dog Fridays.
• Physical demands may include bending, sitting, lifting, and driving; working conditions may involve temperature, noise, indoor, or outdoor factors.

Hiring process

• The position remains open until successfully filled; submit an application according to the provided application directions.
• Applicant identity may be verified using third-party tools to prevent application fraud and impersonation.