IT Support Engineer (SaaS)

Location: San Francisco, California, United States; onsite five days per week

Salary: $110,000–$130,000 per year plus equity.

Company

Postman is an API platform used by more than 45 million developers and 500,000 organizations to build APIs and collaborate across the API lifecycle.

What you will do

• Provide onsite deskside support for laptops, peripherals, software, access issues, and office employees and leaders.
• Own San Francisco onboarding and offboarding, including device preparation, workstation configuration, and access to Google Workspace, Slack, Zoom, Jira, Confluence, and Okta.
• Manage account lifecycle processes, Mac and Windows devices, and MDM tooling including Jamf and Intune.
• Maintain Zoom meeting rooms, troubleshoot AV issues, and support onsite all-hands and leadership events.
• Process ITSM and IT-help tickets, meet SLAs, manage inventory and asset tracking, and securely retire devices.
• Create Confluence documentation, identify recurring issues, build small automations, and collaborate with IT teams across time zones.

Requirements

• 3–5 years of experience in IT support, help desk, or desktop engineering.
• Patient, clear, and friendly communication with technical and non-technical colleagues, including senior leaders.
• Strong macOS troubleshooting and MDM experience with Jamf or a similar tool, plus working knowledge of Windows.
• Ability to research problems, find solutions, and document repeatable processes.
• Hands-on administration of SaaS tools including Google Workspace, Slack, Zoom, and Atlassian, plus an identity provider such as Okta.

Nice to have

• Windows and Microsoft 365 administration, including Intune, Entra, or Azure.
• Experience supporting Zoom Rooms or similar conference-room systems.
• AI experience, especially chatbots integrated with an ITSM tool.
• Executive support or Apple Genius experience.

Culture & Benefits

• Pay-for-performance philosophy, flexible schedule, and collaborative working environment.
• Comprehensive medical coverage, flexible PTO, wellness reimbursement, and monthly lunch stipend.
• Wellness programs, team-building events, donation matching, and an inclusive culture.
• Roles based in the San Francisco Bay Area hubs are performed in the office five days per week.

Hiring process

• Applications must be submitted directly; headhunters and recruitment agencies may not submit resumes or CVs without a signed agreement.