3 дня назад
Technical Support Engineer (Microsoft)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Support Engineer (Microsoft): Supporting and optimising Microsoft-centric customer infrastructure, cloud platforms, security solutions, and business-critical systems with an accent on 2nd- and 3rd-line support, complex incident resolution, and SLA performance. Focus on troubleshooting hybrid environments, deploying infrastructure and project solutions, improving services through automation, and maintaining reliability across customer platforms.
Location: Hybrid role based at Camas House, Inverness, United Kingdom
Company
provides managed IT, cybersecurity, cloud, and AI solutions for mid-market businesses and is a Microsoft Solutions Partner across all six designations.
What you will do
- Provide 2nd- and 3rd-line technical support across Microsoft-centric customer environments and deliver against SLAs.
- Monitor, maintain, and optimise customer infrastructure, cloud platforms, and security solutions.
- Troubleshoot complex incidents with customers and third-party providers and drive timely resolution.
- Support deployment and configuration of infrastructure, hardware, software, and project-based solutions.
- Maintain technical documentation, ticket updates, and service records in ConnectWise and other service management platforms.
- Contribute to automation, service improvement, internal collaboration, and the on-call rota, including occasional out-of-hours maintenance and project support.
Requirements
- Strong knowledge of Microsoft 365 and on-premise and cloud infrastructure technologies.
- Technical expertise in Windows Server, Exchange, Active Directory, DNS, IIS, Group Policy, and Hyper-V.
- Experience supporting LAN, WAN, routing, switching, VPNs, and firewalls.
- Understanding of endpoint security, email security, backup, disaster recovery, and business continuity technologies.
- Experience using service desk or ticketing systems in a customer support environment.
- Strong written and verbal communication skills, including the ability to explain technical concepts clearly.
- Excellent problem-solving skills, attention to detail, and a customer-focused approach.
Nice to have
- PowerShell scripting and automation experience.
- Knowledge of Microsoft Copilot technologies and exposure to Linux administration.
- Awareness of Cyber Essentials, ISO 27001, ITIL, or related governance frameworks.
- Relevant Microsoft or technical certifications.
Culture & Benefits
- Permanent employment with flexible working patterns.
- Private health insurance and enhanced pension contributions.
- Generous holiday allowance plus a day off on your birthday.
- Regular social events across the company’s offices.
- Participation in an on-call rota and occasional out-of-hours maintenance and project activities.
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