Deskside End User Support - Secure - On-Site Hampshire

Location: Farnborough, Hampshire, United Kingdom; on-site five days a week. The role requires eligibility for UK Government and contractual personnel security requirements, applicable residency requirements, the right to work in the UK, and potentially nationality requirements.

Company

hirify.global provides client-facing technology and managed support services.

What you will do

• Act as the senior point of contact and subject-matter expert for deskside services, resolving desktop, laptop, VDI, smartphone, and connected-device incidents and requests.
• Build, configure, deploy, upgrade, and break-fix desktops, laptops, VDI terminals, hardware, software, assets, and peripherals.
• Investigate complex issues and provide high-priority VIP support across client locations.
• Manage tickets through their lifecycle, prioritise work, maintain accurate incident records, and meet SLA targets.
• Coordinate escalations with Operations and Service Delivery Managers, keep customers informed, and support service improvements and client projects.
• Provide occasional regional coverage and travel to satellite or client sites.

Requirements

• Senior-level experience in deskside support with proven software and hardware troubleshooting skills.
• Experience deploying, configuring, and supporting Microsoft Windows 10 and 11.
• Microsoft Office 2016 or later, Microsoft 365, Outlook, and Microsoft SCCM for operating-system and application deployment.
• Experience with remote-control software such as Remote Assist and RDP, TCP/IP, general networking, and Active Directory management.
• Strong stakeholder management, verbal communication, written communication, documentation, organisation, time management, multitasking, and independent/team-working skills.
• Willingness to travel and work on client premises.
• Technical Microsoft accreditations and awareness of IT service management practices, including ITIL.
• Full UK driving licence and access to a car for travel to satellite sites.
• Right to work in the UK and existing or obtainable DV Security Clearance.

Nice to have

• Microsoft Entra, Windows 11 Autopilot, and Intune.
• Endpoint security tools such as Trellix EPO and client-side agents.
• BitLocker, Cisco, F5, Zscaler, client encryption, VPN, Wi-Fi troubleshooting, and Windows Security configuration.
• Legacy operating-system experience.

Culture & Benefits

• Work model prioritising in-person collaboration while offering flexibility for wellbeing, productivity, individual work styles, and life circumstances.
• Inclusive environment focused on strong connections and community.
• Full-time employment with regular client-site attendance and occasional regional travel.

Hiring process

• Applicants must meet the stated UK work-authorisation, residency, security-clearance, and any applicable nationality requirements.
• DXC does not request payment, equipment purchases, or employment offers through social media networks.