Technical Support Specialist I

Location: Oxford Nielsen House, United Kingdom; onsite second-line support

Company

hirify.global is a global information and analytics business supporting science, research, health education, healthcare, and clinical practice.

What you will do

• Provide responsive, professional support for hardware, software, applications, peripherals, connectivity, access, identity, and remote-working issues.
• Own incidents and service requests through resolution where possible, maintain clear user communication, and escalate appropriately.
• Troubleshoot Windows endpoints and Microsoft 365 workplace applications, with basic support for macOS and Apple hardware.
• Support laptops, desktops, mobile devices, docks, monitors, headsets, meeting-room technology, and other standard workplace equipment.
• Assist with device lifecycle activities, including provisioning and imaging, and support office moves.
• Create knowledge articles and user education sessions while contributing to continuous improvement, automation, and AI-assisted support capabilities.

Requirements

• Good working knowledge of Windows endpoints and troubleshooting common hardware and software issues.
• Basic familiarity with macOS and Apple hardware, with the ability and willingness to develop further Mac support skills.
• General understanding of laptops, desktops, peripherals, applications, and common connectivity issues.
• Strong customer-service mindset with clear written and verbal communication.
• Structured problem-solving skills, curiosity, willingness to learn, and the ability to use initiative.
• Ability to organise work, take responsibility for agreed actions, and ask for support when required.
• Strong teamwork and willingness to share knowledge across TechSquad and partner teams.
• Comfort using modern productivity tools, including approved basic automation and AI-assisted capabilities.

Culture & Benefits

• Collaborative TechSquad environment focused on knowledge sharing and user experience.
• Flexible working hours during the day to support productivity and work-life balance.
• Wellbeing initiatives, shared parental leave, study assistance, and sabbaticals.
• Country-specific benefits and support for an accessible hiring process.