Workplace Tech Lead (Microsoft 365)

Location: Hampshire, United Kingdom — onsite at the client location five days per week during standard Monday-to-Friday business hours, with possible out-of-hours standby, weekend or incident support, and annual business-continuity testing.

Company

Global IT services organization delivering enterprise technology, infrastructure, workplace, cloud, and security services.

What you will do

• Provide technical direction, hands-on guidance, and mentoring to onsite desktop and workplace support teams.
• Act as the primary escalation point for complex end-user computing, Microsoft 365, networking, cloud, and meeting-room incidents.
• Coordinate with Level 3 and Level 4 engineering, architecture, and security teams to resolve complex problems.
• Oversee desktop services for VIP and senior business users, including ServiceNow ticket reviews, approvals, and stakeholder updates.
• Support Windows, Microsoft 365, Azure, AWS, GCP, workplace networks, cybersecurity patching, vulnerability remediation, and security controls.
• Lead continual-improvement projects, infrastructure enhancements, hardware refreshes, documentation, reporting, and operational risk monitoring.

Requirements

• Strong experience supporting and troubleshooting Windows 11, Microsoft 365, Outlook, and Teams.
• Hands-on knowledge of Active Directory, Azure, and Windows Server administration.
• Experience supporting audio-visual, videoconferencing, meeting-room equipment, printers, and mobile devices.
• Good networking fundamentals and ability to perform basic network troubleshooting.
• Experience using ServiceNow or an equivalent service-management platform for ticket logging, tracking, and approvals.
• Strong troubleshooting, analytical, problem-solving, communication, and customer-service skills, including the ability to bridge technology and business needs.
• Experience providing technical leadership, mentoring junior staff, and supporting VIP users.
• Ability to prioritize competing demands and work effectively in a fast-paced onsite environment.
• Active DV security clearance, eligibility to meet UK Government and contractual personnel security and applicable residency requirements, and the right to work in the United Kingdom are required; nationality requirements may also apply.

Nice to have

• Experience with AWS or GCP in addition to Microsoft Azure.
• Cybersecurity fundamentals, vulnerability remediation, and data-governance knowledge.
• Basic project-management experience and exposure to DevOps tools or practices.
• Degree or diploma in Computer Science, Information Systems, or a related IT discipline.
• Typically three to five years of experience in workplace IT support, infrastructure, or systems administration within an enterprise or regulated environment.
• ITIL certification.

Culture & Benefits

• Inclusive workplace committed to diversity, accessibility, reasonable adjustments, and support for underrepresented and neurodivergent candidates.
• In-person collaboration is prioritized while flexibility is provided to support wellbeing, productivity, individual work styles, and life circumstances.
• Full-time onsite employment at the client location during standard business hours.
• Periodic out-of-hours standby, occasional weekend or incident support, and annual business-continuity testing may be required.