Service Desk Analyst (Smart Mobility)

Location: Hybrid, initially two days per fortnight at the Southampton office; later three days per week at the Slough area office and two days from home. Must be able to commute to both office locations.

Company

hirify.global is a smart mobility technology business that partners with governments and road authorities to improve road safety and make journeys easier.

What you will do

• Provide first- and second-line IT support remotely and in person for UK Operations and international colleagues.
• Troubleshoot hardware, software, account, and connectivity issues.
• Prioritize incidents and service requests, track them through closure, and keep users informed.
• Monitor servers, email, networks, and critical services; assess alerts, document impact, and escalate infrastructure faults to the Systems team.
• Set up devices, manage approved access requests, and support joiners, internal movers, and leavers.
• Maintain IT asset records and support guides while identifying recurring issues and service improvements.

Requirements

• At least three years of experience in service desk, desktop support, or a comparable IT role, including first- and second-line troubleshooting and incident ownership.
• Experience supporting Windows and Microsoft 365.
• Experience administering accounts in Active Directory or a similar identity platform.
• Experience using a service desk ticketing system.
• Understanding of common network and infrastructure issues, with the judgment to assess impact, communicate clearly, and escalate when needed.
• A relevant Level 3 IT qualification, completed IT apprenticeship, or equivalent practical experience.

Nice to have

• ITIL Foundation, CompTIA A+, or a relevant Microsoft certification.
• Experience with PowerShell or automation.

Culture & Benefits

• Hybrid work with office attendance requirements changing after the planned office move.
• Values include accountability, integrity, sound judgment, courage, collaboration, inclusion, and continuous improvement.
• Employment is subject to satisfactory pre-employment screening and employment verification checks.
• Reasonable adjustments are available during the recruitment process.

Hiring process

• Apply with a CV.
• Candidate data may be retained with explicit consent for up to two years after the recruitment process closes.