IT Support Engineer

Location: London, UK; hybrid work from the London office is required. The role supports users across London and Marbella offices.

Company

hirify.global is a GPU cloud and AI infrastructure business behind Hyperstack, a self-serve cloud platform for AI, HPC, and compute-heavy workloads.

What you will do

• Prepare Windows and Mac devices, accounts, licences, access, and IT inductions for new starters on day one.
• Remove leavers’ access on their final day and maintain accurate, auditable access records.
• Resolve and track 1st- and 2nd-line IT requests across multiple offices through to proper closure.
• Keep devices patched, compliant, and accurately recorded in the asset register.
• Create runbooks and user guides to standardize routine fixes and enable self-service support.
• Develop Power Automate workflows to reduce repetitive IT support work.

Requirements

• At least 2 years of experience in a 1st- or 2nd-line IT support role, including hands-on setup of Windows and Mac devices for new starters.
• Day-to-day experience using a ticketing system; Jira is used, but experience with any platform is accepted.
• Hands-on Microsoft 365 administration, including SharePoint and Teams.
• Disciplined approach to documenting access and maintaining audit-ready records.
• Ability to work from the London office on a hybrid basis.

Nice to have

• Familiarity with PowerShell or Power Automate.
• SaaS administration experience with tools such as Jira, Confluence, Slack, or Zoom.
• Experience supporting users across more than one office or country, ideally in a scale-up.

Culture & Benefits

• Competitive salary and an annual discretionary bonus scheme.
• Employee wellbeing benefits, private medical insurance, and an enhanced pension scheme.
• 25 days of holiday plus public holidays.
• Flexible working arrangements, with remote or hybrid options depending on the role and location.
• Ownership, autonomy, career progression, and a collaborative international culture based on trust, transparency, and ownership.