Technical Support Consultant (AI)

Location: London, UK office with a hybrid working model requiring 3 days of working from home per week; other location listed as UK Remote.

Company

hirify.global develops real estate software and PropTech solutions for local authorities, central government organisations, and other communities.

What you will do

• Investigate, diagnose, and resolve complex technical and application issues across customer environments.
• Administer and support Linux and Windows Server infrastructure, databases, web services, integrations, and related technology platforms.
• Plan and deliver software upgrades, patching, backups, recovery, and environment maintenance.
• Monitor platform health, analyse trends, support major incident investigations, and contribute to root cause analysis and service improvements.
• Collaborate with Technical Operations, Engineering, Cloud Operations, Infrastructure, Network, Product, Application Consulting, and NOC/GDC teams.
• Create technical documentation and support guidance, identify automation opportunities, and contribute to AI-assisted support processes.

Requirements

• Experience supporting enterprise applications in a technical support, managed services, or operations environment.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience administering Linux and/or Windows Server environments.
• Some understanding of networking technologies, including DNS, TCP/IP, SSL, firewalls, and remote connectivity.
• Ability to deliver excellent customer service through written and verbal communication, build strong relationships, and manage stakeholders at all levels.
• Ability to manage competing priorities and work effectively in a fast-paced environment while meeting customer commitments and deadlines.

Nice to have

• Experience supporting cloud-hosted platforms and services.
• Experience with relational database management system administration, monitoring, and maintenance.
• Experience supporting public sector, local authority, or central government customers.
• Experience with scripting, automation, or infrastructure tooling.
• Experience using AI-assisted tools such as Microsoft Copilot to improve efficiency and service delivery.

Culture & Benefits

• Work across a broad range of cloud and on-premise technologies.
• Support critical services used by local authorities and central government organisations.
• Develop expertise across infrastructure, databases, cloud services, applications, automation, and operational technologies.
• Contribute to AI-assisted support, automation, knowledge sharing, and continuous service improvement initiatives.
• Join a collaborative environment focused on knowledge sharing, problem solving, professional development, inclusion, and belonging.