Senior Solutions Engineer (Travel)

Location: United States; remote role with employees hired into a designated state or country of employment

Salary: $100K–$175K annually

Company

Builds a platform for travel businesses covering proposals, bookings, payments, customer management, and integrations with organizers’ existing tools.

What you will do

• Lead technical discovery and demos with prospects, map workflows to the platform, scope integrations and migrations, and answer security and technical questionnaires.
• Build tailored demos, proofs of concept, solution blueprints, scripts, prototypes, sample applications, Postman collections, and Zapier flows.
• Guide customers and developers through integrations with Google Analytics, Zapier, QuickBooks, public APIs, webhooks, data migrations, inventory setups, and go-live.
• Troubleshoot complex integration issues and feed findings into documentation, playbooks, product improvements, and engineering planning.
• Represent customer integration needs, identify reusable platform capabilities, and help scale pre-sales and implementation support.
• Use AI tools to automate repetitive work such as ticket triage and integration-code generation.

Requirements

• 7+ years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, Technical Account Manager, Integration Engineer, or similar.
• Hands-on fluency with REST APIs, webhooks, JSON, authentication, API documentation, and debugging failed requests.
• Experience designing, troubleshooting, and optimizing automated workflows with integration tools such as Zapier.
• Ability to write scripts and prototypes in at least one of JavaScript/TypeScript, Python, Ruby, or Go.
• Experience leading technical discovery and demos with prospects and owning implementations through go-live.
• Ability to explain complex technical topics to non-technical audiences and translate customer needs into clear engineering requirements.
• Good judgment about when to solve a customer-specific problem and when to advocate for a platform solution.
• Excellent English communication skills and experience working in multicultural, distributed teams.
• Experience using AI assistants such as Claude, Cursor, or ChatGPT to accelerate work.

Nice to have

• Experience in travel, tourism, or booking platforms, including inventory and availability setups.
• Knowledge of payments, accounting, analytics, or CRM integrations such as QuickBooks, Xero, Google Analytics, HubSpot, or Salesforce.
• Experience influencing API design or a developer-platform roadmap.

Culture & Benefits

• Work remotely, with a maximum of four weeks per calendar year temporarily from another approved location.
• Collaborate across Sales, Onboarding, Account Management, Product, and Engineering in a fast-moving, impact-focused environment.
• US team members receive employer-covered HDHP medical, PPO dental, standard vision coverage or plan options, and a sponsored 401(k) with a 2% company match.
• Unlimited paid time off, paid family leave, three paid volunteer days annually, and coverage for certain work-from-home equipment.
• Annual Amsterdam visits for two to four weeks, a two-week cross-functional onboarding program, and access to discounted personal travel bookings.