Account Manager - Germany

Location: Remote, with Munich, Germany specified

Company

hirify.global provides an AI-powered Employee Hub and Collaborative Experience Platform for enterprise communication, collaboration, and employee engagement, serving more than 700 companies worldwide.

What you will do

• Own renewal processes and collaborate with Customer Success, Account Executives, and Sales Operations on renewal win strategies.
• Develop and execute negotiation strategies for medium and large account renewals while protecting customer trust.
• Identify customer requirements, resolve roadblocks, and drive renewals to on-time closure.
• Retain escalated clients by creating viable renewal options, including pricing and contract-duration negotiations.
• Identify and execute cross-sell and upsell opportunities.
• Create renewal order forms and proposals, and maintain accurate pipelines and forecasts in Salesforce, Planhat, and Clari.

Requirements

• Experience in sales, account management, or account expansion.
• At least 3 years of relevant SaaS work experience.
• Native German and fluent English required.
• Strong business acumen and the ability to analyze data to address customer situations.
• Excellent communication and presentation skills with the ability to build relationships.
• Organizational and time-management skills.
• Ability to work independently and within a team; self-starter attitude and willingness to seek expertise and continuously improve.
• Knowledge of market research and negotiation principles.

Nice to have

• Experience in a high-growth company.
• Bachelor’s degree in Economics, Marketing, or a similar field.

Culture & Benefits

• Remote working model.
• 30 days of annual leave plus 2 mental health days, for 32 paid days in total.
• 80 EUR per month toward phone and internet costs.
• Company-provided equipment.
• Inclusive environment focused on diversity, support, empowerment, collaboration, continuous development, and customer impact.