Account Manager - APAC (SaaS)

Location: Remote - Sydney, Australia

Company

Join hirify.global, an AI-first SaaS platform for enterprise ecommerce search and product discovery, helping major brands improve revenue, conversion, and profit.

What you will do

• Act as the strategic lead for an enterprise book of business and build relationships around clients’ goals, needs, and priorities.
• Manage complex renewal and upsell cycles from start to finish, demonstrating product and economic value to business champions and C-level stakeholders.
• Identify and manage account risks, renewal steps, expansion opportunities, and customer health.
• Educate clients on relevant use cases, features, and integrations while identifying additional value and upsell opportunities.
• Maintain internal systems and communicate customer status, needs, risks, renewal plans, and upsell plans.
• Collaborate with Customer Success, Sales, Product, Marketing, and other internal teams on customer feedback, advocacy, and cross-functional initiatives.

Requirements

• 3+ years of Account Management experience within a SaaS company; ecommerce experience is strongly preferred.
• Proven success managing enterprise renewal and expansion cycles, with a track record of meeting or exceeding retention and growth targets.
• Executive presence and the ability to influence VP-level and C-level stakeholders.
• Strong understanding of ecommerce KPIs, including conversion rate, AOV, revenue, profit, and merchandising metrics.
• Ability to analyze and present data related to ecommerce performance, A/B testing, and conversion optimization.
• Exceptional organizational skills and the ability to manage multiple complex accounts simultaneously.
• Experience leading cross-functional initiatives without direct authority.

Nice to have

• Experience with Search & Browse technologies, Digital Analytics, or Digital Performance Management platforms.
• Deep analytical fluency in ecommerce experimentation and performance data.
• Previous experience working with hirify.global or hirify.global customers.

Culture & Benefits

• Fully remote team with the ability to choose where you live.
• Unlimited vacation time, with encouragement to take at least three weeks per year.
• Competitive compensation package including stock options.
• Work-from-home stipend and Apple laptop provided for new employees.
• Annual training and development budget, plus parental leave for qualified employees.
• Inclusive work environment focused on meaningful impact, growth, and equal opportunity.