Key Account Manager (Shipping Technology)

Location: Hybrid in Milano, Italy; willingness to travel and spend time in the field is required.

Salary: €48,000–€65,000 annual fixed salary plus at least 40% bonus.

Company

hirify.global provides a shipping and fulfillment platform that helps e-commerce businesses automate carrier selection, label generation, tracking, returns, and delivery-cost management.

What you will do

• Manage and develop a portfolio of strategic enterprise accounts.
• Identify upsell, cross-sell, geographic expansion, and new-channel opportunities across B2B and B2C markets.
• Build relationships with operations, logistics, finance, and C-level stakeholders.
• Work with Customer Success to identify and deliver account growth opportunities.
• Negotiate contract renewals and expansions and act as the main contact for partnership growth.
• Visit customers, attend industry events and trade shows, and bring market insights to the internal team.

Requirements

• 5+ years of experience in account management, key account management, or B2B field sales.
• Proven track record in customer expansion and upselling.
• Ability to build long-term relationships with senior stakeholders and C-level executives.
• Strategic mindset with strong negotiation and commercial skills.
• Autonomy, ownership, and a results-driven mindset.
• Fluent Italian and professional English.
• Willingness to travel and spend time in the field.

Culture & Benefits

• Entrepreneurial ownership of accounts, relationship-focused work, and end-to-end responsibility.
• Yearly learning budget, AI tools, career growth programs, structured goals, and continuous feedback.
• Meal vouchers for remote or onsite work, no clock-in/out policy, and a one-time home-office allowance.
• Company welfare, mental healthcare, and expenses-paid trips to headquarters for meetups.
• Values include transparency, ambition, innovation, continuous improvement, and questioning existing approaches.

Hiring process

• Initial application review followed by an interview with the People & Culture team.
• Technical interview and practical assessment with the Sales Country Manager.
• Final in-person skills assessment covering real-life scenarios, overall fit, and expectations with the team and leadership.
• Applicants must answer several application questions honestly; AI may be used, but responses should remain personal and authentic.