Enterprise Key Account Manager

Location: Milan, Italy

Company

hirify.global is an AI-native local e-commerce marketplace connecting customers with merchants offering experiences such as restaurants, events, wellness, and travel.

What you will do

• Develop a pipeline of National and Enterprise merchant accounts across Things to Do and related categories.
• Manage strategic merchant portfolios, build decision-maker relationships, and drive renewals, upsells, retention, and new partnerships.
• Lead commercial discussions, negotiate contracts in Salesforce, close deals, and hand them over to Connectivity Operations for mapping and launch.
• Monitor live deals, campaign performance, sales data, and market insights to recommend improvements.
• Coordinate with Marketing, Reporting, Operations, Risk, Legal, Editorial, Pricing, and international teams to deliver partner campaigns.
• Use AI, automation, and data analytics to improve sales performance and operational processes; represent hirify.global at partner meetings, trade fairs, and events.

Requirements

• Approximately 2–5+ years of experience in account management, B2B sales, partnerships, or business development, including experience in travel, tours, attractions, experiences, e-commerce, hospitality, or entertainment.
• Experience on the OTA, DMO, tour operator, ticketing, or booking-platform side is required for the relevant experience scope.
• Understanding of booking systems and channel managers such as OCTO, Bokun, Ventrata, and FareHarbor, including product-code, pricing, availability, and feed flows.
• Strong negotiation, prospecting, closing, and long-term relationship-building skills with senior decision-makers.
• Experience using Salesforce or comparable CRM tools; ability to keep pipeline, partner, and reporting data accurate and current.
• Ability to analyze data, identify trends, and translate insights into actionable commercial strategies.
• Organized, process-driven, autonomous, collaborative, and able to manage multiple projects across countries.
• Fluent English and Italian required.
• Willingness to travel occasionally to meet partners or attend industry events.

Nice to have

• Proficiency in additional languages.

Culture & Benefits

• Fixed-term employment contract for 12 months.
• Fast-moving, international, cross-functional e-commerce environment.
• AI-first working approach encouraging the use of AI tools, automation, and analytics.
• Opportunity to contribute to team cohesion, shared best practices, and strategic platform transformation.