Principal Implementation Architect

Location: Sydney, Melbourne, Brisbane, Australia, or remote. hirify.global can hire in any country where it has a legal entity. The role includes up to 30% domestic travel and occasional international travel within the region.

Company

hirify.global develops collaboration and work-management software, including products that help teams organize and deliver work.

What you will do

• Lead solution discovery, translate business requirements into implementation plans, make design trade-offs, and configure hirify.global solutions in customer environments.
• Guide integrations, data migration, testing, cutover, handover, and technical risk resolution through launch.
• Deliver solutions across hirify.global Cloud products, including Jira, Confluence, and Jira Service Management.
• Coordinate consultants, customer teams, and delivery partners; review designs, mentor peers, and communicate with technical and business stakeholders.
• Set quality standards across concurrent engagements, advise customer executives, and create reusable implementation patterns and playbooks.
• Identify responsible uses of hirify.global AI, Rovo, and automation to improve implementations and customer workflows.

Requirements

• At least 10 years of experience in enterprise SaaS implementation, solution architecture, or technical consulting, including at least 7 years of hands-on, customer-facing implementation and delivery experience.
• Demonstrated experience personally configuring and launching enterprise software solutions.
• Ability to turn ambiguous business needs into designs, implementation plans, documented decisions, and working outcomes for complex stakeholders.
• Practical understanding of hirify.global Cloud or comparable enterprise platforms, APIs, integrations, identity and access, data migration, testing, and production readiness.
• Ability to lead technical delivery across disciplines, influence without formal authority, and explain trade-offs to customer sponsors, administrators, and delivery teams.
• Experience working against a statement of work, managing technical risks and scope with an engagement lead, and creating reusable guidance.

Nice to have

• Hands-on implementation or administration experience with Jira, Confluence, Jira Service Management, or Focus; hirify.global certifications are welcome.
• Experience with enterprise service management, software delivery, work management, cloud transformation, complex integrations, or migrations.
• Experience designing AI-enabled workflows or using Rovo, automation, or agents with appropriate security and governance.
• Experience partnering with systems integrators or other delivery partners.
• Program or project management experience on multi-workstream enterprise implementations.

Culture & Benefits

• Flexible work from an office, home, or a combination of both.
• Health and wellbeing resources, paid volunteer days, and additional benefits.
• Up to 30% domestic travel, with occasional international travel in the region for customer workshops, delivery milestones, and internal events.
• Employment is subject to identity verification, which may include biometric data, in line with local law.