Sr Agent Architect (AI)

Location: Milan or Italy Remote

Company

hirify.global builds enterprise conversational AI solutions that make customer conversations more effortless, powering large-scale deployments for global brands.

What you will do

• Design end-to-end architectures for AI Agent deployments connecting hirify.global with CRMs, ERPs, ticketing systems, and contact center platforms.
• Build and configure integrations through integration platforms and APIs, solving complex multi-system data flows.
• Collaborate with Forward Deployed Engineers, Product, Solution Engineering, Sales, customers, and partners on complex deployment and integration scenarios.
• Test architecture, integration reliability, and AI Agent performance under real-world conditions, resolving technical blockers.
• Scope deployments and provide strategic architecture advice and execution support.
• Translate customer workflows into LLM prompts and conversational components, fine-tuning flows and voice output with SSML, lexicons, and regex.

Requirements

• 3+ years of experience in enterprise customer-facing roles, including solution architecture, systems architecture, or enterprise integration.
• Strong systems thinking and experience solving complex technical problems across multiple systems and data sources.
• Experience with complex SaaS implementations at scale, including CRMs, ERPs, contact center platforms, or ticketing systems.
• Proficiency in REST API design, JSON/XML data structures, API testing tools such as Postman, and OAuth, API key, and JWT authentication patterns.
• Experience reading enterprise SaaS API documentation, performing data transformation, and applying field-mapping logic.
• Analytical and critical-thinking skills with expertise in risk assessment and problem-solving.
• Strong project and stakeholder management skills, effective communication, initiative, and results orientation.
• Ability to translate customer requirements into LLM prompts and conversational flows, including attention to conversational nuance and A/B testing for agent performance.
• Fluency in Italian and English is required.

Nice to have

• Prior conversation design, prompt engineering including chain-of-thought or few-shot learning, or A/B testing experience.

Culture & Benefits

• Full-time employment in a fast-growing enterprise conversational AI product company.
• Ownership, accountability for outcomes, direct feedback, and expectation of meaningful contribution from day one.
• Work on complex, high-scale customer experience and agentic AI challenges.
• Commitment to data protection, GDPR, and ISO 27001 compliance.
• Equal opportunity workplace with attention to inclusive hiring.

Hiring process

• Talent Acquisition screening.
• Hiring Manager interview followed by technical interview(s).
• Bar Raiser interview.