Sr Agent Architect (AI)

Location: Berlin, Munich, or remote from Germany

Company

hirify.global develops enterprise-grade conversational AI that enables global brands to deliver intelligent customer interactions at scale.

What you will do

• Design end-to-end architectures for AI Agent deployments and map integrations with enterprise CRMs, ERPs, ticketing systems, and contact center platforms.
• Build and configure API and integration-platform connections, solving complex multi-system data flows and collaborating on custom integration scenarios.
• Test architecture, integration reliability, and AI Agent performance under real-world conditions.
• Scope deployments and provide architecture advice and execution support to customers and partners.
• Translate customer workflows and requirements into LLM prompts, conversational components, and reliable agent behavior.
• Document best practices, product capabilities, and implementation guidance for internal and external audiences.

Requirements

• 3+ years of experience in enterprise customer-facing roles, including solution architecture, systems architecture, or enterprise integration.
• Strong systems thinking and experience solving complex technical problems across multiple systems and data sources.
• Experience with complex SaaS implementations at scale, including CRMs, ERPs, contact center platforms, or ticketing systems.
• Proficiency in REST API design, JSON/XML data structures, API testing tools such as Postman, and OAuth, API key, and JWT authentication patterns.
• Experience reading enterprise SaaS API documentation and handling data transformation and field-mapping logic.
• Analytical and critical-thinking skills, including risk assessment and problem-solving.
• Strong project and stakeholder management skills, effective communication, initiative, and results orientation.
• Ability to analyze customer requirements and translate them into LLM prompts and conversational flows, including attention to conversational nuance and A/B testing.
• Fluency in German and English is required.

Nice to have

• Prior conversation design, prompt engineering such as chain-of-thought or few-shot learning, or A/B testing experience.

Culture & Benefits

• Work on agentic AI for complex, high-volume enterprise customer interactions.
• Ownership, accountability for outcomes, direct feedback, and fast execution.
• hirify.global has grown beyond its earliest startup phase while maintaining a high level of contribution and responsibility.
• Employees help uphold GDPR, ISO 27001, and other data-protection standards.
• Full-time employment with location options in Berlin, Munich, or remote from Germany.

Hiring process

• Talent Acquisition, followed by a Hiring Manager interview.
• Technical interview(s), followed by a Bar Raiser interview.