Sr Agent Architect (AI)

Location: Paris or remote in France

Company

hirify.global develops enterprise conversational AI that powers customer interactions for global brands.

What you will do

• Design end-to-end solution architectures for AI agent deployments across enterprise CRMs, ERPs, ticketing systems, and contact center platforms.
• Build and configure integrations using platforms and APIs, solving complex multi-system data flows and collaborating on custom integration scenarios.
• Test architecture, integration reliability, and AI agent performance under real-world conditions.
• Scope deployments and provide architecture advice and execution support to customers and partners.
• Translate customer requirements and workflows into LLM prompts, conversational components, and reliable agent behavior; refine voice output using SSML, lexicons, and regex.
• Resolve cross-functional and customer blockers and document best practices, guides, and product capabilities.

Requirements

• 3+ years of experience in enterprise customer-facing roles, with expertise in solution architecture, systems architecture, or enterprise integration.
• Strong systems thinking and experience solving complex technical problems across multiple systems and data sources.
• Experience with complex SaaS implementations at scale, including CRMs, ERPs, contact center platforms, or ticketing systems.
• Proficiency in REST API design, JSON/XML, API testing tools such as Postman, and OAuth, API keys, and JWT authentication.
• Experience reading enterprise SaaS API documentation, performing data transformation, and applying field-mapping logic.
• Analytical and critical-thinking skills, including risk assessment and problem-solving.
• Strong project and stakeholder management, communication, initiative, and results orientation.
• Ability to translate customer requirements into LLM prompts and conversational flows, including attention to conversational nuance and A/B testing of agent performance.
• Fluency in French and English is required.

Nice to have

• Prior conversation design, prompt engineering such as chain-of-thought or few-shot learning, or A/B testing experience; training is provided.

Culture & Benefits

• Full-time employment with remote work available in France.
• Ownership, accountability for outcomes, fast execution, and direct feedback.
• Work on enterprise-grade conversational AI handling complex customer interactions at scale.
• Commitment to data protection, GDPR, and ISO 27001 compliance.
• Equal-opportunity workplace.

Hiring process

• Talent Acquisition, hiring manager, technical interview(s), and Bar Raiser stages.