Product Manager II, Business Systems (AI)

Location: Full-time onsite at WHOOP HQ in Boston, MA, United States.

Base salary: $125,000–$175,000 per year, plus benefits and equity.

Company

WHOOP develops a physical health and performance product supported by membership services and global commerce operations.

What you will do

• Drive research, development, delivery, and process improvements across third-party and custom-built business systems.
• Set strategy, roadmap, measurable goals, and prioritization for business systems capabilities.
• Build prototypes, proof-of-concept solutions, and demo environments using AI tools daily.
• Own KPIs related to member experience, operational efficiency, process quality, and service reliability.
• Design and optimize systems supporting fulfillment, shipping, returns, supply chain, manufacturing, inventory, and membership services.
• Collaborate with Engineers, Analysts, finance partners, vendors, and service providers to define processes and deliver capabilities.

Requirements

• 3+ years of Product Management experience with a record of successful delivery and measurable impact alongside an engineering team.
• Strong analytical, prioritization, problem-solving, judgment, and decision-making skills.
• Experience working with physical product logistics, e-commerce, and/or subscription companies, ideally in an internationally operating company and in coordination with finance partners.
• Experience designing and driving commerce business processes integrated with platforms such as Netsuite and Salesforce.
• Ability to synthesize requests from assertive cross-functional leaders and build consensus around a sequenced roadmap.
• Strong written and oral communication skills for communicating hypotheses, learnings, analysis, problems, and opportunities.
• Entrepreneurial mindset and ability to succeed in a fast-paced environment.
• Curious, positive attitude and passion for improving member experience.

Nice to have

• Previous analytics experience.
• Experience with SQL, Amplitude, and Sigma; these tools will be required to learn on the job.

Culture & Benefits

• Full-time employee position with competitive base salary, benefits, and a generous equity package.
• Equity is intended to align employees with WHOOP’s long-term success and growth.
• Inclusive workplace that values character, diversity, and equal employment opportunity.
• Employment eligibility is verified through E-Verify.
• Full-time office attendance in Boston is required.