Customer Success Team Lead (SMB Spanish Market)

Location: Madrid, Spain; hybrid work with at least 3 days per week at the Madrid HQ

Annual salary: €55,000–€70,000 OTE, plus equity package

Company

hirify.global is building an AI platform for legal work used by more than 20,000 legal professionals across Italy, Spain, Germany, France, and Bulgaria.

What you will do

• Manage a portfolio of key Spanish SMB accounts from handover through renewal, driving retention, proactive upsell, and account growth.
• Hire, onboard, coach, and manage the Spanish Customer Success team while setting standards for account health, retention, and growth.
• Build a proactive, commercial Customer Success motion focused on customer value, adoption, expansion, and renewals.
• Adapt Italian onboarding, engagement, and renewal playbooks for the Spanish market.
• Represent Spanish customer needs to Product and Marketing and contribute to roadmap and go-to-market decisions.
• Build dashboards and monitor usage, account health, churn risk, NRR, and GRR across the Spanish portfolio.

Requirements

• 3+ years of experience in Customer Success or Account Management at a B2B SaaS, technology, or software company; experience with SMB customers at scale is a strong plus.
• Leadership experience or a clear, proven drive to move into people leadership; approximately 1 year of people-management experience is preferred.
• Commercial mindset with ownership of customer value, product adoption, NRR, expansion, and renewals.
• Experience managing a customer portfolio in a CRM; HubSpot experience is a plus.
• Comfort working hands-on in a fast-moving market while scaling a team.
• Native-level Spanish and fluent English at C1–C2 level are required.
• Must be based in Spain and able to work from the Madrid HQ at least 3 days per week.

Nice to have

• Experience serving legal or professional-services customers.
• Italian language skills.
• HubSpot experience.

Culture & Benefits

• Autonomous, focused teams working with purpose and visible impact.
• Clear progression from Team Lead to Team Manager as the Spanish team grows from 2–3 CSMs to 5–6 CSMs; the future Team Manager role will focus fully on people leadership.
• Health insurance and meal vouchers.
• Performance bonuses tied to measurable results and an equity package.
• Hybrid work, team retreats, and off-sites.