Customer Success Manager - German Speaker (Life Sciences)

Location: Barcelona, Spain; hybrid working mode

Salary: €31,000–€42,000 on target earning per year

Company

hirify.global provides digital supply chain compliance solutions for pharmaceutical and healthcare companies, connecting manufacturers, suppliers, auditors, and quality experts.

What you will do

• Build and maintain relationships with pharmaceutical clients after the sale.
• Guide customers through the audit journey and coordinate operational and support matters.
• Support onboarding, adoption, engagement, retention, renewals, and high-volume account management.
• Track success metrics including credit consumption, CSAT, NPS, retention, and renewals.
• Collaborate with Account Managers, Senior CSMs, and cross-functional teams on customer growth opportunities.
• Maintain HubSpot CRM records and share customer feedback and data insights to improve products and services.

Requirements

• Proven experience in a customer-facing role such as Customer Success, Account Management, Client Support, or a similar position.
• Excellent communication skills in English and German are required.
• Strong organizational skills and attention to detail.
• Proactive, solution-oriented, and able to work independently and as part of a team.
• Comfort working in a dynamic, fast-paced, and changing environment.
• Interest in the pharmaceutical or life sciences industry.
• Experience with CRM tools; HubSpot is preferred.

Nice to have

• Experience in a startup or scale-up.
• Additional language skills.

Culture & Benefits

• Hybrid working mode with the option to work from anywhere for up to three months per year.
• Annually reviewed compensation and a country-based vacation package that increases with tenure.
• Country-specific benefits including private healthcare, fitness, and meal allowances.
• Annual personal development budget and equipment and tools for effective work.
• Annual in-person company event and celebration in Europe.
• Human-led recruitment process: applications and hiring decisions are reviewed by people; AI may support interview note-taking and transcription only.