Customer Success Manager I (Cybersecurity)

Location: Spain

Salary: €40,000–€50,000 per year, plus eligibility for sales commissions and stock option grants.

Company

hirify.global provides network detection and response solutions with network performance management, intrusion detection, forensics, and machine learning capabilities for protecting connected enterprises.

What you will do

• Analyze customer requirements and help customers achieve high-value outcomes with hirify.global products and services.
• Lead customer onboarding, recurring meetings, working sessions, and business reviews.
• Develop customer success plans, document customer health and maturity, and maintain engagement strategies.
• Support renewals, identify expansion opportunities, and coordinate with Sales, Marketing, Product, Support, and Professional Services.
• Engage end users through targeted assistance, enablement, community platforms, and self-service capabilities.
• Represent customer needs in Voice of Customer activities and advocate for product and service improvements with development teams.

Requirements

• Spanish and English language skills are essential.
• Exceptional written and verbal communication skills, including the ability to present to varied audiences.
• Experience building and managing internal and customer relationships.
• Strong documentation and follow-up discipline, with excellent attention to detail.
• Ability to work flexible hours to support international customers.
• Growth mindset and motivation to build technical skills and knowledge in cybersecurity and networking.
• Ownership, independent initiative, flexibility, and ability to work with direction from Customer Success Management.
• Intermediate-level proficiency with corporate applications such as email, spreadsheets, and presentations.

Nice to have

• Arabic, French, German, or Portuguese language skills.
• Formal qualifications or training in cybersecurity or networking.
• Experience in project management, customer success, or customer relationship management.

Culture & Benefits

• Values include purpose, integrity, resourcefulness, innovation, and shared success.
• Hybrid and remote work model.
• Health, dental, and vision benefits, flexible PTO, sick time, and paid volunteer time.
• Educational reimbursement, applicable retirement or pension plans, and employee assistance programs.
• Additional benefits may include sales commissions, annual discretionary bonuses for eligible non-commissioned positions, stock option grants, and family-related benefits.