Head of Customer Success & Commercial Operations – AI-Driven

Location: Barcelona; remote work available in other locations

Company

hirify.global is an international technology company operating at the intersection of AI, aesthetic medicine, and practice growth.

What you will do

• Lead, develop, and scale international Customer Success teams.
• Drive customer adoption, retention, recurring revenue growth, and commercial performance.
• Transform business operations through AI, automation, and innovative working methods.
• Optimize customer lifecycle management, commercial processes, and CRM effectiveness.
• Establish a performance culture based on accountability, measurable results, and continuous improvement.
• Collaborate with commercial, product, and technology teams to accelerate growth and scalability.

Requirements

• Proven track record of transforming Customer Success organizations and delivering measurable commercial results.
• Strong, hands-on leadership experience managing and scaling international teams.
• Practical AI and automation expertise with successful implementation of solutions delivering tangible business results.
• Entrepreneurial, commercially driven, execution-oriented approach with the ability to challenge established practices and deliver change.
• Strong analytical capabilities, SaaS business understanding, and CRM expertise.
• Fluent English required; additional languages are an advantage.

Nice to have

• Outstanding B2B SaaS track record, ideally in value-enhancing solutions.
• Demonstrated success improving customer retention, revenue, and operational performance.

Culture & Benefits

• Permanent full-time position.
• Opportunity to shape commercial operations and lead transformation in an international technology company.
• Direct impact on business performance and practice growth.
• Practical execution, proven achievements, and exceptional results are valued.

Hiring process

• To stand out, submit a short video explaining why you are the ideal fit for the role.